Shipping Policy

At RAEESMART, we are committed to providing fast, transparent, and reliable shipping. This policy outlines our processing times, delivery times, shipping costs, and order procedures to ensure a clear and trustworthy shopping experience.

1. Order Processing Time

Processing time: 1–2 business days (Monday to Saturday)

Order deadline: 5:00 PM (ET)

Orders received after 5:00 PM, on weekends, or on public holidays will be processed on the next working day.

2. Shipping Time

Shipping time: 6–8 business days (Monday to Saturday)

Estimated total delivery time: 7–10 business days

3. Where We Deliver

We currently only deliver to the United States.

If your location is not supported, your order will be automatically canceled and fully refunded.

4. Shipping Costs & Services

Free Shipping

We currently offer free shipping within the United States.

Shipping provider: DHL

5. Shipment Tracking & Order Confirmation

You will receive a shipping confirmation via email with your tracking number.

Tracking updates may take 24–48 hours to become visible.

You can track your shipment via the link in the confirmation email or through our Track Order page.

6. Customs, Fees & Taxes

For customers in the United States, there are no additional duties or taxes to pay upon delivery. The price shown at checkout is the final price you pay.

7. Order Changes & Cancellations

Changes to the order or delivery address are possible within 12 hours of placing the order, provided the order has not already been shipped.

Orders can be canceled within 12 hours of placing the order, provided the order has not already been shipped.

If the order has already been shipped, cancellation cannot be guaranteed. In this case, you may return the item in accordance with our Return & Refund Policy.

Customer support response time: within 24 hours.

8. Returns & Exchanges

Returns are possible within 30 days of delivery for unused items, subject to the conditions outlined in our Return & Refund Policy.

For damaged, defective, or incorrect items, return shipping is free and we provide a prepaid return label.

For returns due to personal reasons, the customer is responsible for the return shipping costs.

Damaged, defective, or incorrect items will receive a free replacement or a full refund, as applicable.

For all return requests:

Email: hello@raeesmart.com

9. Undeliverable or Incorrect Addresses

Customers are responsible for providing correct and complete shipping information.

If an order is returned due to an incorrect address, we will contact you to arrange for a reshipment.

Additional shipping costs may apply for resending the order.

We will not unfairly deny a refund where a refund is otherwise required under our applicable policies or consumer rights.

10. Contact Information

If you have any questions about your delivery, please contact us:

Email: hello@raeesmart.com
Phone: +1 470-925-1798