Return & refund Policy

Return & Refund Policy

1. Overview

At RAEESMART, we want our customers to shop with confidence. This Return & Refund Policy clearly and transparently explains how returns, cancellations, and refunds are handled.

This policy applies to all orders delivered within the United States and is intended to comply with applicable consumer protection laws.

2. 30-Day Return Period

You may request a return within 30 days of receiving your order, subject to the conditions outlined below.

To be eligible for a return:

  • The item must be unused, unassembled where applicable, and undamaged.

  • It must be returned in its original packaging or in reasonably good condition.

  • The return request must be submitted within 30 days of delivery.

Once your return request has been approved, you must return the item within the timeframe specified in the return instructions.

3. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, assembled where applicable, or damaged after delivery.

  • Custom-made or personalized products.

  • Gift wrapping or additional service fees, where applicable.

These exceptions do not affect your rights if a product is faulty, defective, damaged upon arrival, or not as described.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you are entitled to a replacement or a full refund at no additional cost.

Please contact us as soon as possible and provide:

  • Clear photos or a short video showing the problem.

  • Your order number.

  • A brief description of the issue.

For damaged, defective, or incorrect items, return shipping is free, and we will provide a prepaid return label.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Damaged, Defective, or Incorrect Items

Return shipping is free.

A prepaid return label will be provided.

Returns for Personal Reasons

If the item is in good condition but the customer no longer wishes to keep it, the customer is responsible for the return shipping costs.

6. How to Return an Item

To request a return, please contact us using the information provided on our Contact Us page.

After your return has been approved:

  1. We will provide return instructions and, where applicable, a prepaid return label.

  2. Pack the item securely in its original packaging or suitable protective packaging.

  3. Attach the return label to the package if one has been provided.

  4. Return the package to the return address provided by our support team using a postal or courier service.

Please do not send a return to an address other than the one provided by our support team.

7. Refund Process

Once the returned item has been received and inspected:

  • Refunds will be processed within 10 working days.

  • Refunds will be issued using the original payment method.

  • The processing time of banks or payment providers may vary.

Contact Information

Email: hello@raeesmart.com
Phone: +1 470-925-1798