FAQ

                              

  1. What types of products do you offer?

    • Discover an exquisite selection curated just for you, featuring luxury timepieces, artisanal jewelry, beauty essentials, men's and women's fashion and exclusive accessories. Each item in our handpicked collection is chosen for its distinctiveness and unparalleled craftsmanship.

  2. What payment methods do you accept?

    • Making a purchase is seamless with our flexible payment options. Whether you prefer using credit/debit cards, G PAY, or other secure methods, we've got you covered.

  3. Do you offer international shipping?

    • Embark on a global shopping journey with our worldwide shipping services. And for a limited time, enjoy complimentary shipping to any destination across the globe.

  4. How long does shipping take?

    • Wondering about delivery times? While shipping durations may vary depending on your location, expect your order to arrive within 7-15 business days.

  5. Can I return an item if I'm not satisfied?

    •  Your satisfaction is our priority. That's why we offer a hassle-free 30-day return policy. If for any reason you're not entirely pleased with your purchase, simply return it in its original condition for a refund or exchange..

  6. How do I choose the right watch size?

    • Finding the perfect fit for your watch is easy with detailed descriptions provided on our website. But if you need further assistance, our dedicated customer service team is always here to help.

  7. How can I care for my jewelry to ensure its longevity?

    • To ensure the longevity of your jewelry, we recommend handling it with care. Keep it away from water and harsh chemicals, store it in a dry place, and gently clean it using a soft cloth.

  8. Can I change or cancel my order after placing it?

    • Need to make changes to your order? No problem. Get in touch with our customer service team promptly to assist you with any modifications or cancellations..

  9. Do you offer any discounts or promotions?

    • Stay updated on our latest discounts and promotions by subscribing to our newsletter or following us on social media.

  10. Is my personal information secure when shopping on your site?

    • Rest assured, your personal information is safeguarded with 128-bit encryption technology, ensuring a secure shopping experience.

  11. How can I contact customer service?

    • Got questions or need assistance? Contact our friendly customer service team via email at support@raeesmart.com or through our website's contact form. We're here to help you every step of the way.