Frequently Asked Questions

1. How can I contact customer support?

You can reach us at:

Email: hello@raeesmart.com
Phone: +1 470-925-1798

We strive to respond to all inquiries within 24 hours.

2. Where is RAEESMART located?

Our business address is:

RAEESMART LLC
2535 Scranton Rd
Cleveland, OH 44113
United States

3. How long does shipping take?

Orders are generally processed within 1–2 business days.

Shipping typically takes 6–8 business days.

The estimated total delivery time is 7–10 business days, including processing.

A tracking number will be provided once your order has shipped.

4. How can I track my order?

After your order has been shipped, you will receive a confirmation email with a tracking link and tracking number.

You can check the status of your shipment using the tracking information provided in your shipping confirmation email.

5. What is your return policy?

We accept returns within 30 days of delivery for unused items in their original condition, subject to the conditions outlined in our Return & Refund Policy.

Return shipping is free, and we provide a prepaid return label.

Refunds are issued after the returned item has been received and inspected.

Please contact us at hello@raeesmart.com before returning any item.

6. What happens if my item is damaged or delivered incorrectly?

If you receive a damaged or incorrect item, please contact us as soon as possible.

After reviewing the issue, we will arrange an appropriate solution, which may include a replacement or a full refund.

Return shipping is free for damaged or incorrect items.

7. Can I cancel or change my order?

Changes to an order or delivery address are possible within 12 hours of placing the order, provided the order has not already been shipped.

Orders can also be canceled within 12 hours of placing the order, provided the order has not already been shipped.

Please email us as soon as possible if you wish to update or cancel your order.

If the order has already been shipped, cancellation cannot be guaranteed. In this case, you may return the item in accordance with our Return & Refund Policy.

8. Do you charge any additional fees?

All prices are clearly displayed at checkout.

We currently offer free shipping within the United States.

The price shown at checkout is the final price you pay, and we do not intentionally add hidden fees after your order has been placed.

Applicable taxes, if any, will be displayed during checkout.